IT Support Services

Ring-A-Nerd’s support is tailored to your business needs. We work with you to develop a support solution that meets your requirements, fits your budget and helps you plan for future growth. Our conversation with you starts with asking where your business is now and where it’s going.

We will tailor your support package to your business needs whether that’s specific working hours, rapid response for key personnel that are sensitive to downtime or flexible out of hours support. Once we evaluate your support requirements, we arrange for a network health check (audit) and co-ordinate the implementation of your new support services.

How We Provide Support

We believe in proactive support solutions. Our support service includes monitoring, maintenance, help desk and scheduled on site support to ensure that your IT is working profitably for your business. Our service keeps your IT working efficiently and keeps your team working productively. The more effective your team are, the more they can contribute to your bottom line.

We work hard behind the scenes to keep your network performing well. Proactivity keeps your IT costs down and reduces the amount of support time for our engineers – win-win. If your current package is based on reactive support, your support company makes more money by selling you time.

Ring-A-Nerd’s proactive IT support is made up of a combination of elements that ensure your IT is managed and maintained with these services we have to offer:

  • Outsourced IT Support
  • Remote Reactive Support
  • On-Site Reactive Support
  • Telephone & Email Support
  • Guaranteed Response Times
  • Daily, Weekly or Monthly Server ‘Health Checks’
  • Initial Audit & Stabilisation
  • IT Security Audit and Solutions
  • Penetration Testing
  • Proactive Maintenance (updates, patches etc.)
  • Anti-Virus Administration
  • Email & Web Hosting
  • Cloud Solutions
  • Network Management
  • Backup Management
  • Network Monitoring
  • Domain Name Management
  • Disaster Recover Planning (SLA Clients)
  • Ticketing System to Keep Clients Updated on their repairs (SLA Clients)
  • Company Profile (Business Cards, Flyers, Logo, etc.)
  • All our on-site/remote and in-house IT support is provided by experienced and qualified engineers ensuring that your IT infrastructure is set up for optimum efficiency.

    Remote Support

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